Ordering
How can I place an order?
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact our customer service team at customerservice@lifelinkresearch.com as soon as possible. We will do our best to accommodate your request if the order has not yet been processed.
Do you offer bulk discounts?
Yes, we offer bulk discounts on all of our products. You can find details about bulk pricing in each product’s section. For additional information or specific inquiries, please contact our team at customerservice@lifelinkresearch.com.
Shipping
Where do you ship to?
We ship worldwide. Shipping options and costs will be calculated at checkout based on your location.
How long does shipping take?
Shipping times vary depending on your location and the shipping method selected. Typically, domestic orders arrive within 3-7 business days, while international orders can take 7-21 business days.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier’s website.
How do I change my shipping address?
If you need to change or correct your address, please email us immediately at customerservice@lifelinkresearch.com. Address changes are only possible if the order is still processing. Once an order has been endorsed for shipping, modifications are no longer possible.
Please note that we cannot refund or reship orders with incorrect addresses provided by customers. We strictly follow the details indicated on the order form.
Products
Are your products tested for quality?
Yes, all our products undergo rigorous quality testing to ensure they meet our high standards.
Are your products safe for human consumption?
Our products are intended for laboratory research use only and are not for human consumption. Please refer to the product labels and descriptions for more information.
Account
Do I need to create an account to place an order?
Yes, creating an account allows you to track your orders, save shipping information, and access special promotions.
How can I reset my password?
If you forgot your password, you can reset it by clicking on the “Forgot Password” link on the login page and following the instructions.
Customer Support
How can I contact customer support?
You can contact our customer support team via email at customerservice@lifelinkresearch.com or through our contact form on the website. We aim to respond to all inquiries within 24 hours. Additionally, you can reach us via the chat option available on our online website for immediate assistance.
What are your customer support hours?
Our customer support team is available Monday to Friday, from 9 AM to 6 PM EST.
Privacy and Security
How do you protect my personal information?
We take your privacy seriously and use advanced security measures to protect your personal information. Please refer to our Privacy Policy for more details.
Do you share my information with third parties?
We do not sell or share your personal information with third parties except as necessary to process your order. For more information, please see our Privacy Policy.