Frequently asked questions
Ordering, shipping, testing and payment, answered. If yours is not here, email customerservice@lifelinkresearch.com.
Ordering
Who can buy from Life Link Research?
Only qualified researchers and licensed laboratories. All products are supplied for laboratory and research use only and are not for human consumption.
Do I need to create an account to place an order?
Yes, creating an account allows you to track your orders, save shipping information, and access special promotions.
How can I place an order?
To place an order, simply browse our product selection and add the desired items to your cart. Once you are ready, proceed to checkout and follow the instructions to complete your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), ACH/eCheck and Bitcoin. All transactions are processed securely.
Can I modify or cancel my order?
Contact our customer service team at customerservice@lifelinkresearch.com as soon as possible. We can change or cancel an order that has not yet been processed.
Is volume pricing available?
Yes. Volume pricing is shown on each product page for registered accounts. For larger laboratory orders, contact customerservice@lifelinkresearch.com.
Where do you ship to?
We ship worldwide. Shipping options and costs are calculated at checkout based on your location.
How long does shipping take?
Domestic orders ship by UPS 2-Day Air and typically arrive within 2-4 business days. International orders can take 7-21 business days.
How can I track my order?
Once your order ships, you’ll receive a tracking number by email. You can use it on our website or the carrier’s website.
How do I change my shipping address?
Email customerservice@lifelinkresearch.com right away. Address changes are only possible while the order is still processing. Once an order is released for shipping, it can no longer be changed.
We can’t refund or reship orders sent to an incorrect address provided at checkout. We ship to the details on the order form.
How can I reset my password?
Click “Forgot Password” on the login page and follow the instructions.
Products
Are your products tested?
Yes. Every batch is tested by independent third-party labs, Janoshik Analytical and US laboratories, for identity by mass spectrometry and purity by HPLC. Heavy metals, endotoxin and sterility are tested on a rotating cycle. Each product page links its batch certificate of analysis.
Can these products be used in humans or animals?
No. Every product is sold for laboratory and research use only. They are not drugs, foods, cosmetics or supplements, they are not approved by the FDA, and they must not be introduced into humans or animals in any way. We can’t answer questions about human or animal use.
Customer support
How can I contact customer support?
Email customerservice@lifelinkresearch.com or use the contact form on our website. We aim to reply to all inquiries within 24 hours. You can also reach us through the chat option on the website.
What are your customer support hours?
Monday to Friday, 9 AM to 6 PM EST.
Privacy and security
How do you protect my personal information?
We use industry-standard security measures to protect your personal information. See our Privacy Policy for details.
Do you share my information with third parties?
We do not sell or share your personal information with third parties, except as needed to process your order. See our Privacy Policy for more.
The short version
- Third-party tested on every batch
- COA published in the library before it ships
- Same-day dispatch before 2 PM PST
Still stuck?
Write to us on the contact page.
Disclaimer: For laboratory and research use only. Not for human consumption. Life Link Research sells only to qualified researchers and licensed laboratories.