Information we collect

We collect information in three ways: information you give us directly, information collected automatically as you use the site, and information from cookies.

Information you provide

When you create an account, place an order, or contact us, you may provide your name, email address, shipping and billing address, phone number, and the contents of any message you send. When you pay, your payment details are entered directly with our payment processor; we do not store your full card number on our own systems.

Information collected automatically

When you visit our website, we automatically collect certain technical information, including your IP address, browser type and settings, device information, referring pages, and the pages you view on our site. This helps us keep the site secure and understand how it is used.

Cookies and tracking technologies

We use cookies and similar technologies, such as web beacons, to operate the site, remember your preferences, and measure traffic. Some cookies are essential for the site to work, while others are used for analytics. You can control cookies through your browser settings, and the Cookies and Your Choices section explains your options.

How we use your information

We use your information to run our business and serve you. Specifically, we use it to:

• Process and fulfill your orders, including returns and refunds handled under our Refund and Returns Policy.
• Create and manage your account.
• Communicate with you about orders, support requests, and, where you have opted in, marketing.
• Personalize your experience and improve our website and services.
• Detect, prevent, and respond to fraud, security issues, and misuse.
• Meet our legal, tax, and regulatory obligations.

How we share your information

We do not sell your personal information. We share it only with the parties needed to run our business, and only for the purposes described in this policy. These include:

• Payment processors, to take payment securely.
• Shipping and logistics carriers, to deliver your order, as described in our Shipping Policy.
• Technology providers, such as our website hosting, email, and analytics providers, who process data on our behalf under contract.
• Professional advisers and authorities, where we are required to disclose information by law, legal process, or to protect our rights, safety, and property.

We require our service providers to protect your information and to use it only for the services they provide to us.

Cookies and your choices

You control the cookies you accept. Most browsers let you refuse or delete cookies through their settings, and where required we present a cookie banner so you can accept or decline non-essential cookies. Blocking some cookies may affect how parts of the site work. Where we use analytics providers, you can also opt out through the tools those providers offer.

Data retention

We keep your personal information only for as long as we need it for the purposes described in this policy, and for as long as the law requires. Order and transaction records are typically kept for the period required by tax and accounting rules. Account information is kept while your account is active. When we no longer need your information, we delete it or anonymize it.

Data security

We use appropriate technical and organizational measures to protect your personal information, including secure connections, access controls, and payment processing through certified providers. No method of transmission or storage is completely secure, so while we work hard to protect your data, we cannot guarantee absolute security.

Your privacy rights

Depending on where you live, you have rights over your personal information. To exercise any of them, contact us using the details in the Contact Us section, and we will respond within the timeframe required by applicable law. We may need to verify your identity before we act on your request.

Rights available to all users

You can ask us to access, correct, update, or delete the personal information we hold about you, and you can opt out of marketing emails at any time by using the unsubscribe link in any message or by contacting us.

California residents (CCPA/CPRA)

If you are a California resident, you have the right to know what personal information we collect and how we use and share it, the right to request access to or deletion of your information, the right to correct inaccurate information, and the right not to receive discriminatory treatment for exercising your rights. We do not sell or share your personal information as those terms are defined under California law. You may submit a request using the Contact Us details, and you may use an authorized agent to do so.

Do Not Track and Global Privacy Control

Some browsers offer a “Do Not Track” signal or a Global Privacy Control signal. Because there is no common industry standard for how to respond to Do Not Track, we do not currently respond to those signals, though we honor privacy choices as described in this policy and as required by applicable law.

Children’s privacy

Our website and products are intended for adults engaged in laboratory research and are not directed to children. We do not knowingly collect personal information from anyone under 13 years of age. If we learn that we have collected such information, we will delete it promptly. See also the Age and Eligibility section below.

Third-party links

Our website may contain links to other websites that we do not operate. This Privacy Policy does not apply to those sites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policy of any website you visit.

Data breach notification

If we become aware of a data breach that affects your personal information, we will notify you and the relevant authorities where the law requires, and within the timeframes the law sets. We maintain procedures to detect, investigate, and respond to security incidents.

Age and eligibility

Our website and products are intended solely for qualified professionals and researchers who are of legal age in their jurisdiction, and who meet the eligibility requirements set out in our Terms and Conditions. By using our website, you confirm that you meet those requirements.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we will revise the “Last updated” date at the top of this page, and where the changes are significant, we will provide a more prominent notice. Your continued use of the website after an update means you accept the revised policy.

Contact us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: