Refund and Returns Policy

Thank you for shopping with us. We are committed to providing high-quality products and services. Please take a moment to review our return and refund policy, as it outlines the terms and conditions for purchases and ensures clear communication of our policies.

1. Eligibility

Items must be unopened, unused, in original packaging, with seals and lot labels intact. Non-returnable (final sale): RUO/research items once shipped; opened consumables; custom/clearance items; gift cards. Unauthorized returns, CODs, or returns outside the RMA window may be refused/returned to sender.

2. Start a Return (RMA)

Email customerservice@lifelinkresearch.com within 14 days with order # and reason (photos if damage/defect). Receive your RMA number and return address. Ship within 14 days of RMA using a trackable method; put the RMA on the label and inside the box. Return shipping is the customer’s responsibility unless we shipped the wrong item.

3. Damaged / Incorrect Items

Report within 3 days of delivery with photos of: outer box, shipping label, packing materials, and product/lot label. We’ll replace the same SKU or refund if out of stock.

4. Lost / Not Received Orders

$400 ship with signature confirmation. If tracking shows Delivered but you didn’t receive it, contact us within 3 days; we’ll open a carrier investigation and resolve based on the carrier’s finding (replacement or refund when confirmed lost).

5. Refunds

Refunds go to the original payment method only after inspection (typically 5–10 business days after return receipt). Outbound shipping is non-refundable. Buyer’s-remorse returns may incur up to a 15% restocking fee (applied only to eligible returns; not for defects/our error).

6. Exchanges

Same-item exchanges for damaged/defective/incorrect shipments within the above windows.

7. Cancellations

Free cancellation within 1 hour of order placement if unprocessed. After processing/shipment, use the return process.

1. No Returns or Exchanges

Due to the nature of our products and services, all sales are final. Once a purchase is completed, we do not accept returns or exchanges. This policy is in place to maintain the quality and integrity of our products, ensuring that all items meet our rigorous standards before reaching customers. Please consider your purchase carefully and review all product information thoroughly before finalizing your order.

2. No Refunds

We do not provide refunds for any purchases. This includes instances where the product may not meet specific personal expectations, or if a change of mind occurs post-purchase. By confirming your order, you acknowledge and accept that refunds will not be issued under any circumstances. We encourage customers to contact us before purchasing if they have questions about a product’s specifications or compatibility.

3. Product Descriptions and Information

To help our customers make informed decisions, we provide detailed product descriptions, images, and specifications on each product page. We recommend reviewing this information thoroughly before making a purchase. While we strive to accurately represent all items, please note that slight variations may occur, such as color differences due to screen settings. If you require additional details about a product, feel free to reach out to our customer support team for assistance.

4. Contacting Customer Support

Our customer support team is here to help with any inquiries regarding our products and services. If you encounter any issues with your order or have questions before making a purchase, please don’t hesitate to reach out. We are committed to addressing your concerns and providing you with accurate information to enhance your shopping experience.

5. Exceptions

While our policy generally does not allow for returns, exchanges, or refunds, exceptions may be considered in rare and specific cases, such as when the product delivered is significantly different from what was ordered. Should an exception be granted at our discretion, the customer will be informed of the necessary steps to resolve the matter. Any decisions regarding exceptions are made on a case-by-case basis.

6. Customer Satisfaction

Although we do not offer returns or refunds, our goal is to ensure a positive experience with each purchase. If you have questions or need guidance before buying, please reach out, and our customer support team will be glad to assist.

7. Acknowledgment

By placing an order, you confirm that you understand and agree to this return and refund policy. This policy helps us maintain a consistent standard of service and quality, ensuring a smooth and satisfying shopping experience.